At Dauterman, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn't work for you. If you need to return an item, please review our Return Policy below.
Return Policy
Most items may be returned within 30 days of receipt for a full refund. They must be returned at the customer's expense in their original packaging and meet the following conditions:
A copy of the invoice must accompany the return.
Returned product must be in new condition. For example, no cracks, scratches, dirty, or any indications of usage.
Product must be returned in its original packaging if received that way.
A Return Authorization must be requested from Dauterman within 30 days of delivery or pickup of the product before it can be returned.
Once an RA has been received, products must be returned within 14 days.
There are certain products that are custom-made by the manufacturer or special ordered and are non-returnable. These include:
Special order wheelchairs
Any Lift Chair recliner, scooter or power wheelchair
For hygienic reasons, the following products are non-returnable:
- Bath safety equipment (Excluding select Rehab Shower Commode Chairs)
- Slings
Most other products if returned within 30 days will receive full credit. After 30-days to 90 days products require a 20% restocking fee for returns. Products may not be returned after 90 days.
All returned products require a Return Authorization. Returns received without a RA will not be credited. The easiest way to request an RA is by calling us at 808-591-8860.
You may also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request an RA. Please include your invoice number, name and the item number you are returning.
PLEASE NOTE: Products returned without an RA will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA and shipping information were provided by Dauterman.
Return Shipping
Unless Dauterman made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA. We highly recommend insuring larger items for their retail value to protect against loss or shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization. If an item is returned to the wrong address, Dauterman reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, Dauterman may institute a $10 fee per missed scheduled pickup.
Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Credits
Once your return is received, Dauterman will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days.
If your item is defective or was damaged in shipping, please call us at 808-591-8860 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will arrange for the item to be repaired or replaced promptly.
