Read below for answers to most common questions that our customers have asked us. If you do not find an answers to your questions, please call us at 808-591-8860.
Q1: Do you offer warranties on your products?
A: Yes, most of our products come with one to three year limited manufacturer's warranty. Manufacturer’s warranties vary. Please refer to product pages for warranty information.
Q2: What forms of payment do you accept?
A: We accept Mastercard, Visa, American Express, Discover Card, Money Orders, and Cash.
Q3. How much do you charge for shipping?
A: We ship via USPS for items under 70 lbs. Shipping varies on the product being shipped (size and weight) and is charged at the going postal rate. Special shipping methods can be arranged and are charged at the going rate.
Q4: How do you handle the sales tax on your medical items?
A. All sales in the state of Hawaii are subject to 4.712% excise tax. Orders outside of O’ahu on the neighbor islands are subject to 4.166% excise tax.
Q5: Are there any hidden charges?
A: No, the prices advertised reflect the final price before you add customized or additional accessories. Taxes will be added to all orders and shipping will be added when requested.
Q6: Are batteries included with the final Mobility Product price?
A: The battery price is included in the prices listed on our site for mobility scooters and power wheelchairs. Your product will arrive with batteries installed. Most batteries are FAA/airline approved and can be used on all forms of public transportation. Some newer model scooters and power wheelchairs are coming with lithium ion batteriers. These batteries are much lighter and last 3 times as long however, if they are over 300 Watt hours, then you may no bring these on airlines. For lithium batteries that are 300 Watt hours and under, you must separate the battery from your mobility device and carry the battery with you in your carry on luggage.
Q7: How long will it take to receive my equipment?
A: All in-stock items may be picked up immediately at our showroom. If you would like the product delivered this could take 3 to 5 business days. If an item is not in stock, we will inform you with an estimated time of arrival.
Q8: How do I go about selecting a scooter to suit my needs?
A: To ensure the best fit for both comfort and safety, a mobility scooter must have the capacity to adequately support the rider's weight and also be the right size for their height. Another consideration is the environment in which the scooter will be operated. Rough or outdoor terrain may require more power and larger tires, while mostly indoor use may call for smaller tires and a better turning radius. You also need to consider whether the scooter will be transported along with the limitations of the vehicle in which it will be carried.
Q9: How do I decide whether I need a scooter or a power chair?
A: A scooter must be steered and is best suited for individuals with sufficient use of their upper body and arms to operate the handlebars. A scooter also requires more room for maneuvering than a power wheelchair. Finally, a scooter is not recommended for those with a rapidly progressing condition.
Q10: How do I select the right scooter for my height and weight?
A: Each scooter featured on our site includes a list of its specifications. Just click on the model of your choice to view the scooter- weight capacity and other features. In addition, persons with a height of 5' 5" or under should consider scooters with an overall length of 42 inches or less. People taller than 5' 5" - generally require longer models to ensure ample leg room. A variety of special sized seats and seat options also are available to ensure safety and comfort.
Q11: What is the difference between a 3 wheel and 4 wheel scooter?
A: 3-wheeled scooters have a better turning radius as compared to 4 wheelers. This is most apparent in a house or similar confined area. Four-wheeled scooters originally evolved from the need for more stable operation when traveling on slopes or uneven terrain. However, newer models of 3-wheeled scooters also boast a very stable ride due to their optimized center of balance.
Q12: How long will a scooter operate with a fully charged battery?
A: Most travel sized scooters come with the recommended configuration of two 12 volt, 12 amp batteries. These batteries provide approximately 5 to 7 miles of travel per charge based on average use by a 175 lb person on a flat surface. Most full sized scooters come with the recommended configuration of two 12 volt, 32 amp Gel batteries. These batteries provide approximately 15 miles of travel per charge based on average use by a 175 lb person on a flat surface. Exceeding these conditions will shorten the expected range. However, some models can be fit with optional larger batteries if more range is needed.
Q13: How long does it take to fully charge the batteries?
A: Battery charging takes an average of 6 to 8 hours. Most models include chargers with automatic chargers. This feature allows the user to plug in the charger at night and have fully charged batteries by morning.
Q14: How fast will a scooter go?
A: The average maximum speed of a scooter is about 5mph. However, scooters will range from 3.5 to 9 mph, depending on the model. Scooter speed is controlled both with a dial and through the amount of pressure the user places on the throttle. The specifications chart for each scooter featured on our site includes the speed range for the individual model.
Q15: Do you offer service on the mobility items?
A: Yes, Service is by appointment only and may be done in store or by home visit. There is a additional charge for home service calls.
Q16: Do you service products that were not purchased from Dauterman Mobility?
A: Yes, on a case by case basis. If the service required can be accomodated by our technicians we will make an effort to do so, however, customers that purchased their item through us here at Dauterman will always get priority service over those who did not. In addition, we would not be able to order parts for products we do not sell. For example, if you have a different brand of scooter that we do not carry that requires a replacement part we would not be able to order the needed parts.
Q17: Can I take my scooter on an airplane?
Most mobility batteries are FAA/airline approved and can be used on all forms of public transportation. Some newer model scooters and power wheelchairs are coming with lithium ion batteriers. These batteries are much lighter and last 3 times as long however, if they are over 300 Watt hours, then you may no bring these on airlines. For lithium batteries that are 300 Watt hours and under, you must separate the battery from your mobility device and carry the battery with you in your carry on luggage. Dauterman Healthcare advises that regardless of your maintenance free battery type ("gel cell," "sealed lead acid" or " "lithium ion") that you check with the airline directly to get their approval.
Q18: Does Medicare pay for an electric scooter, power wheelchair or lift chair?
A: Yes, but Dauterman Healthcare & Mobility is NOT a Medicare provider for scooters, power wheelchairs or power lift recliners.
Q19: How much does my Medicare or private insurance cover?
A: If the equipment is medically necessary and you qualify, most insurance providers including Medicare will cover the first 80% after your deductible is met for the year. The remaining 20% is typically covered by your secondary insurance. If you have no secondary insurance you would be responsible for the secondary portion.
Dauterman Healthcare & Mobility is NOT a participating provider with private insurance companies, therefore, if you are covered, full payment is typically required and the insurance reimbursement will be sent directly to you.
